FAQs

Answers to top questions 

Looking for information related to membership, marketing, learning, LEED, LEED Credentials, Zero Carbon program, or Low Carbon Training Foundations?  Find the answers below.

Can’t find what you are looking for? Help is just a call or email away.

What are the differences between member types?

Green Building Specialists are companies and organizations using the LEED® green building rating system for their sustainability projects. They may be involved in the continuous improvement of LEED through their CAGBC membership. Specialists include: owners, tenants, landlords, engineers, architects, designers, developers, contractors, builders, real estate brokers, and managers or government. Employees of Specialist members get free Individual membership. 

Green Building Advocates are companies and organizations that actively support the green building sector and CAGBC’s mission. Advocates aren’t building owners and usually don’t require access to LEED® benefits. Advocates may include: manufacturers, retailers, non-owner tenants, government policy departments, utilities, academic or research institutions, industry associations and other NGOs. Employees of Advocate members get free Individual membership. 

Catalyst Members are the innovators helping shape green building in Canada. This premium level of engagement  provides valuable opportunities for sustainability champions to influence Canada’s growing low-carbon economy.

Individual Members are people interested in green building, including commercial, residential /homes, or neighbourhoods and communities. Note: Employees of Advocate or Specialist member companies are entitled to a free individual membership.  A Student membership rate is available for enrolled students.  

How much does it cost to become a member of the CAGBC?

Corporate members: 

  • Specialist and Advocate: Fee based on company revenue 
  • Catalyst: Contact us
  • Note: All employees of corporate members are entitled to a free individual membership as long as their employer is in good standing. 

Individual members: 

  • Individual Members: $140 plus applicable taxes (Free for employees of corporate members in good standing) 
  • Student: $45 plus applicable taxes
I am an employee of corporate member; am I entitled to a free Individual membership?

Yes. If you are an employee of a corporate member in good standing, you are entitled to a free Individual membership.

How do I claim a free Individual membership with my employer’s membership benefits?

Current Individual members who are also employees of corporate members are auto-renewed for as long as your employer remains in good standing.

If you are an employee corporate member but don’t have your free Individual membership, ensure your MyCAGBC personal profile is linked to your employer. To do this, go to cagbc.org/MyCAGBC and log in. In the MyProfile area, click on your employer’s name. On the company account page, find your name.

If you do not have a MyCAGBC profile, create one here and select your employer under Primary Organization.

* If your company’s membership has lapsed, you will not be able to claim your free Individual membership. If you are unsure about your employer’s membership status email us.

I am not an employee of a corporate member. How do I join?

If you are not an employee of a corporate member, you can join as an Individual member. The cost to join is $140 plus applicable taxes, or $45 for Students.

I can’t find my name on my employer’s roster – what should I do?
  1. Sign in to your MyCAGBC profile and go to MyProfile
  2. Click on the pencil icon beside your name
  3. If your employer’s membership is in good standing, you will be able to select it from the list.
  4. If you do not find your company on this list, contact your employer’s membership administrator or email us.
  5. If you do not have a CAGBC profilecreate a new account
 I have changed jobs. How do I update my profile? 

Edit your profile by logging into MyCAGBC. Under MyProfile, click on the pencil icon beside your name. If the company’s membership is in good standing, select it from the list. Don’t see your company name? Ask the company administrator or email us. If your new employer is not a CAGBC member, your free membership will expire at the end of your term (please refer to the expiry date in your profile). You can purchase an Individual membership. 

My employer is an Advocate member but I want access to Specialist benefits. Can I change my status?

No. Specialist and Advocate member types are chosen by your employer’s administrator. Please ask them to contact CAGBC about upgrading their membership.

I am the company administrator and would like to update our roster. How do I do that?

Please refer to this Roster Management Guide.

When I buy my membership, is it valid for one year of the date of purchase?

Yes. All membership terms are one year from the date of purchase.

How do I find out my company’s membership ID number?

Contact your company’s membership administrator or if your CAGBC account is linked to your company’s membership, you can also find the ID number by logging into MyCAGBCGo to MyProfile and click on the company name to access its membership page. 

I am an Individual member, how do I find out what my member number is?

Sign in to MyCAGBC go to My Profile. Your member number will appear there as ID.

If I cancel my Individual or Corporate membership will I receive a refund?

No. Memberships are non-refundable.

How do I receive relevant communications?

Sign in to MyCAGBC to verify your subscription options by selecting My Email Subscription Options. If you need assistance, please email us.

How can I retrieve my login and/or password information?

Use the Forgot Password option on the MyCAGBC login page. A temporary password will be emailed to you. If you need further assistance, please email us.

How do I renew my company’s membership?

For Corporate members, the administrator can renew by:

  • Signing in to MyCAGBC
  • Under MyProfile, click on the Company Name to be redirected to the company account.
  • The RENEW NOW button will be activated on the company account page. Click it.
  • Confirm the membership category, revenue level and industry type. This may adjust the fees indicated on your invoice.
  • On the Shopping Cart page, enter your credit card information and click Submit Order.
  • If paying by cheque, make it payable to: Canada Green Building Council and mail to: 100 Murray St. Suite 400, Ottawa, ON K1N 0A1.
  • Receipts will be emailed.

Marketing

What CAGBC logos can I use for my business?

Corporate members in good standing are entitled to use the CAGBC member logo on company-wide business cards, website, corporate letterhead and stationery, business correspondence, e-signatures, annual reports, tradeshow banners, advertisements, corporate office space, LEED® registered and/or certified project sites.

Should membership lapse, CAGBC trademarks should be removed. 

How do you show that your project is Zero Carbon Building certified?

CAGBC provides a certificate as well as a ZCB-Performance certification mark that can be used on promotional material including web copy, ads and other marketing material that are related directly to the project. Buildings that achieve ZCB-Performance Standard certification can promote their accomplishment with a plaque. All marks include the year of certification. 

For more information visit our marketing support page

Can I buy courses in bulk for my colleagues?

Yes. Please email education@cagbc.org with details about your needs and we will get back to you with a quote.

How do I register for a course?

To register for a course, you need to login to your CAGBC account. Then you can view our current on-demand course list here and select the course(s) you wish to purchase. Please note, our system only accepts payment with Visa or Mastercard. Once you complete your purchase, you will receive three confirmation emails: one email will contain your order confirmation, a second email with your receipt, and a third email will provide your enrolment confirmation.

How do I access the CAGBC Learning Hub?  

To access the CAGBC Learning Hub, after you make a course purchase, go to our menu at the top right corner of cagbc.org. Scroll down and click on “MY CAGBC.” Login to your CAGBC account and then click on MY COURSES under MY CAGBC. This will take you to the learning platform. The system will use the same login credentials as your CAGBC individual profile.

When you login to our new CAGBC Learning Hub for the first time, you will be prompted to accept our terms and conditions, and to view an introductory video. This video will show you how to navigate the platform and courses in the new CAGBC Learning Hub.

Can I reset my password?

Yes, you can reset your password directly in your CAGBC profile. The CAGBC Learning Hub uses the same login identity and password as your CAGBC individual account. If you require any assistance resetting your password or username, please contact our team at info@cagbc.org.

What is CAGBC’s refund policy for purchases on the course catalogue and electronic documents?

Please click here to see the cancellation policy in our Terms and Conditions.

What is CAGBC’s refund policy for workshops?

Please click here to see the cancellation policy in our Terms and Conditions.

How long do I have access to my on-demand course?

All our on-demand courses have a 90-day access period starting after purchase.

Can I see my course purchase history?

Yes, you can see your course purchase history in your CAGBC individual profile under “My Participation.” You will also see your new course history on the CAGBC Learning Hub under your Transcript. Only new course purchases from CAGBC Learning Hub will display. Previous purchases through the old system will not show.

Where can I download my certificate of completion?

Once you have completed your course and passed an online quiz (passing score is 80%), you will be able to download your Certificate of Completion in your Transcript. Please note that you will need to pass your quiz before your course expires to unlock the certificate. Once the certificate is unlocked, you are free to download it at any time under your Transcript section, even after your course expires.

I used to have an account with CAGBC Central. Will this account remain active?

 No, all accounts in our previous system (CAGBC Central) will become inactive when that system is retired on September 26, 2023.

I did not complete a course I purchased prior to June 26, 2023. Can my current course progress in CAGBC Central be transferred to the new platform if I don’t complete the course in time?

No, the courses will not be transferrable to the new platform. All courses purchased before June 26, 2023, will need to be completed by September 26, 2023. No extensions will be provided.

Zero Carbon 

What is the Zero Carbon Building Standard?

CAGBC’s Zero Carbon Building™ (ZCB) standards are a made-in-Canada framework that makes carbon the new measure of building innovation. Among the world’s first zero-carbon building standards, they recognize the importance of building emissions in reaching national climate commitments. The ZCB standards are an important tool supporting the green building sector’s efforts to decarbonize Canada’s buildings.

Did CAGBC consult the industry in developing the Zero Carbon Building Standards?

The Zero Carbon Building Standards were developed through extensive consultation with experts and stakeholders across the country over a two-year period. The initial version of the Standard was published in May 2017.

Updates to the Zero Carbon Building Standards were developed using the following guiding principles, established by the Zero Carbon Steering Committee:
• Prioritize carbon emissions reductions
• Ensure energy efficient design
• Encourage good grid citizenship
• Incentivize reductions in embodied carbon
• Keep it simple and accessible

Revisions to the Standard have been informed by the initial pilot program, subsequent years of market feedback, as well as changing market expectations related to operational and embodied carbon emissions. The Zero Carbon Steering Committee oversaw the changes to the Standards, with the support of Working Groups and the CAGBC’s Energy & Engineering Technical Advisory Group.

How is a zero-carbon building defined?

A zero-carbon building is a highly energy-efficient building that produces onsite, or procures, carbon-free renewable energy or high-quality carbon offsets, in an amount sufficient to offset the annual carbon emissions associated with building materials and operations. Learn more in the opening pages of the Zero Carbon Building Standard.

What project types can use the Zero Carbon Building Standard?

CAGBC’s Zero Carbon Building standards provide two pathways for certification — Performance and Design. They offer both rigour and flexibility, opening the door for buildings to minimize their climate impact. Office towers, arenas, warehouses, multi-unit residential buildings, and schools, have been certified under the standards. The ZCB Standard applies to all individual buildings except single- and multi-family residential buildings that fall under Part 9 of the National Building Code.

Major renovations to existing buildings may pursue ZCB-Design certification provided they include HVAC, envelope, and/or interior renovations that require a new certificate of occupancy and/or prevent normal building operations from occurring while they are in process.

Where do I find strategies to decarbonize buildings?

To avoid the worst impacts of climate change, all nations must focus their efforts on carbon reduction. In Canada, building construction and operations must effectively eliminate greenhouse gas (GHGs) emissions to meet the national target of carbon neutrality by 2050. CAGBC’s research explores critical areas of sustainability within a building context. 

Published in 2019, the CAGBC’s Making the Case for Building to Zero Carbon report confirmed that zero carbon buildings are both technically feasible and financially viable. On average, zero carbon buildings can provide a positive financial return over a 25-year life cycle when considering national carbon pollution pricing and require only a modest capital cost premium. Zero carbon buildings’ financial returns will only grow as the cost of carbon rises, while also helping to mitigate future costs for utilities and retrofits.

In 2021, CAGBC released the Decarbonizing Canada’s Large Buildings report, which studied the costs of deep carbon retrofits for 1970s and 1990s vintage buildings and identified key market barriers and solutions. The archetypes within the study were able to reduce fossil fuel consumption by at least 93 percent, while slashing energy by more than 70 percent. Many of the archetypes also yielded a positive financial return on a deep carbon retrofit using a 40-year life cycle, with the remainder becoming cost viable as carbon and energy prices increase.

Explore CAGBC’s research.

What is the certification process?

Pursuing ZCB is simple. Review the Standard and register online. Complete the workbook, providing data and support for your achievements. When you are ready, pay the certification fee and submit your documentation for review. Earn your certification.

For details, please see the ZCB Certification Guide

How does CAGBC provide support?

Inquiries may be sent to ZeroCarbon@cagbc.org and the individual with the appropriate technical expertise will help answer your questions. CAGBC provides a number of online courses and events specific to zero-carbon buildings. We encourage you to take a look at the courses available.

How do I stay informed?

Project teams should visit the News section of the website for the most up to date information. The CAGBC Technical Bulletin is a monthly newsletter gathering the newest information available to specialist members. It includes insights from the review team at CAGBC about all programs including ZCB. You can manage your communication preferences in MyCAGBC

Where can I find certified or registered Zero Carbon Building projects?

Publicly available project information can be found in the CAGBC Project Database, where you can limit the entries by selecting “Zero Carbon” under the “Other Rating Systems” column, hit the “Search” button and then hit the “Export” button to pull project information into Excel. There are additional options under the “Advanced Search” function that allow differentiating between ZCB-Performance and ZCB-Design.

Where can I find case studies?

Visit the Green Building Spotlight for a more detailed look into projects. Case studies are also provided in the Standards themselves.

How do I edit my building’s profile in the Project Database?

If you are a member of the project team, log into MyProjects. You will see a list of certification projects where you are an assigned team member. New in 2023, project teams can add to the Project Database profile using the “Edit Profile” button towards the bottom of the individual project summary. As early as project registration, you can add photos or renderings, a description or abstract, and the organizations involved in the project.

What information is available in French? Are certifications processed in French?

The Standards, workbooks, and project resources are available in French on the CAGBC website. CAGBC is happy to support clients who provide documentation in French by providing a certification review report in French. Certificates are available in French upon request.

LEED

How can I find out if a building is LEED registered or LEED certified?

You can explore the public Project Database. Search CAGBC’s database to view information on over 8,000 registered and certified Canadian projects. Use the filters to search for a specific project or by location, rating system, and more. You can even export a list of projects after a search.

How do I edit my building’s profile in the Project Database?

If you are a member of the project team, log into MyProjects. You will see a list of certification projects where you are an assigned team member. New in 2023, project teams can add to the Project Database profile using the “Edit Profile” button towards the bottom of the individual project summary. As early as project registration, you can add photos or renderings, a description or abstract, and the organizations involved in the project.

How can sustainability-minded companies get involved with LEED?

If you are part of the building sector and believe in a more sustainable future, CAGBC is the community for you. CAGBC membership provides opportunities for organizations and individuals to get involved in shaping a more sustainable and resilient future. Individuals may pursue LEED professional credentials, to demonstrate your proficiency in today’s sustainable design, construction, and operations standards.

CAGBC has opportunities for green building leaders. If your employer is a member organization, you can contribute by volunteering on CAGBC committees, advisory boards, and groups.

CAGBC is always encouraged when service providers and manufacturers reach out wanting to demonstrate their product’s sustainability features. However, LEED does not certify products; LEED certification only applies to buildings. Organizations can read up on requirements in the Credit Library to see how their services and products meet the criteria required for LEED credits and could contribute to a project seeking LEED certification.

How can I change the Project Administrator in LEED Online?

Whoever registers the project in LEED Online will automatically be the project administrator unless they reassign the role.

If changes are required, the current project administrator must log into LEED Online and reassign the role to another team member.

How do I revise information on an invoice generated in LEED Online?

Incorrect ‘bill to’ information – Changing billing information causes unwanted delays. It is best to check with your accounting department before processing your transaction in LEED Online to ensure you have the correct ‘bill to’ company information to enter in the LEED Online shopping cart when generating an invoice. If an invoice has already been generated and a change is required, please send your request to LEED Coach Canada, and CAGBC finance will make the change.

An invoice has been generated at the non-member rate however the LEED AP or Owner company is a specialist member of the CAGBC – The project team member who is a CAGBC specialist member should be the individual processing the transaction and LEED Online will apply the correct member rate. If this has not been done correctly, please contact LEED Coach Canada, and CAGBC finance will make the change. 

How are French certifications processed? What information is available in French?

CAGBC is happy to support clients working in French. Project documentation can be uploaded to LEED Online in French and LEED forms can be completed in French however forms and calculators themselves are only available in English.

A copy of the LEED v4 BD+C Reference Guide is available for free in French on our website, as well as the LEED v4 glossary of terms. Project teams will also benefit from the certification guidance and review team insights provided in both languages in the CAGBC Technical Bulletin and kept in the News section of the CAGBC website.

What resources do I need for my Canadian project?

You’ll find the information you need to get started including registration, and certification processes in the LEED Certification Guides available online. If you are having trouble selecting a rating system, please read the Rating System Selection Guidance.

The LEED Credit Library contains all credit requirements and much more, visit the Credit Library.

How do I recertify my project using LEED Recertification in Arc?

LEED Canada certified projects must complete the Wufoo form to qualify for recertification. You will be contacted to let you know the project is set up in Arc. Projects previously certified using LEED Online (LEED v4 projects) will open the project profile in LEED Online and choose “Recertification” to access your profile in Arc.

My project is confidential or has documentation security requirements, how do I navigate the certification process?

The selection to indicate that your project is confidential is initially made in the registration form in LEED Online. If you indicate “this project is private” it will not be listed in these publicly available LEED project directories. This use of the word private does not indicate that the project is privately held or a private residence but rather that the project details, such as the name and address, should be held confidential. Note that, a private project may not be advertised to the general public as being registered or certified. You can update this selection within the project details in LEED Online at any time.

All submission documentation is treated with care. You can read more in the LEED Certification Agreement. If your project has detailed documentation security requirements contact LEED Coach Canada early in the design process. CAGBC has a secure submittals process with various options available to projects for an additional fee. All projects register for certification in LEED Online and acknowledge the LEED Certification Agreement, those that require the secure submittal process then sign a Certification Agreement Amendment with project specific details.

What is an ACP (Alternative Compliance Pathway)? Where can I find Canadian compliance options?

Alternative Compliance Pathways (ACPs) provide project teams the flexibility to use locally-relevant, equivalent means of demonstrating compliance to credit requirements. CAGBC has developed several ACPs for Canadian teams. You can read up on these in the Technical Resources section of the website. ACPs are incorporated into the USGBC’s Credit Library.

How can I stay up to date with LEED requirements?

Project teams should visit the News section of the website for the most up to date information. The CAGBC Technical Bulletin is a monthly newsletter gathering the newest information available to specialist members. It includes insights from the review team at CAGBC. You can manage your communication preferences in MyCAGBC.

What version of the addenda am I required to use?

Project teams must follow addenda (for their rating system and version) published prior to the date of registration of that project. Addenda published after the project registration date is not required to be followed. That said, addenda can be helpful clarifications and guidance, and it is strongly recommended that project teams follow all addenda. Addenda lists are available on the USGBC website.

How can I substitute LEED v4.1 credits on a registered LEED v4 project?

Substitutions can be done in LEED Online. The initial LEED v4 credit must be marked as “attempted”, then the substitution can be completed by clicking on the grey icon (a circle with arrows) on the far right of the credit. The circle will turn blue to indicate a substitution.

How do I access the LEED v4 and LEED v4.1 forms?

We recommend completing all forms directly in LEED Online. The USGBC recently updated all of the forms to HTML so they can be completed online, and any files can be uploaded directly to the form.

In LEED Online, once you have selected to attempt a credit and you click on the credit name, a button will appear below for the form. If you click on the form, you will be able to complete it directly in LEED Online and it will save you time. Note that you will also have to click on the button beside the form for “Thresholds” for any credit where partial points are available.

When does my project need to submit for certification review? What is the sunset?

For LEED BD+C and ID+C rating systems, you need to submit for your standard or construction phase review no later than two years after substantial completion of your building or space.

For LEED O+M, initial certifications and recertifications are required to submit for review within 60 days of the end of the performance period to ensure the certification reflects recent building performance.

Each rating system version remains open for certification after the close of registrations for a period until the version sunset date. View the certification version sunset dates. If you have difficulty meeting this deadline, contact us.

What is the deadline to respond to preliminary review comments?

Project teams are encouraged to submit their response within 25 business days, however if your teams needs additional time to prepare the response there are no penalties.

Does my LEED certification expire?

LEED Building Design and Construction certifications are a one-time certification awarded for the design and construction of a building or space and do not expire.

LEED Operations and Maintenance certifications and Recertifications are awarded for building performance and expire. LEED Canada EB:O&M 2009 and LEED v4 O+M certifications are valid for 5 years. LEED v4.1 O+M certifications are valid for 3 years.

LEED Credentials 

Will I be able to write my LEED Credentials exam in French?

LEED credential exams are offered through USGBC. The primary language for all exams (LEED GA / AP) is English.

Some exams are offered with translation solely as an aid to non-native English speakers. Translations are available in French, Brazilian Portuguese, Spanish, and Chinese (simplified) for the LEED Green Associate, LEED AP BD+C and O+M.

The use of translators or foreign-language dictionaries during the examination is not permitted. Additional time to complete the exam will not be provided.

The translated exam is presented with the English text on top and the translated text below. If you do not see the translated language once you enter the exam section, please immediately alert your exam proctor.

For remotely proctored online exams, all information and interactions will be in English, including the non-disclosure agreement, exam tutorial, end of exam survey, all interactions with the Readiness Agent during the virtual check-in process, and interactions with the Remote Proctor.

What is a LEED credential and how do I earn one?

The LEED credentials demonstrate you have a strong foundation in sustainability practices useful for all green building projects. These credentials are earned by passing the LEED exams, administered by the Green Business Certification Inc. Exam registrations are submitted through the USGBC website.

There are three tiers of LEED Credentials: LEED Green Associate, LEED AP with specialty, and LEED Fellow. You must become a LEED Green Associate before attempting a LEED Accredited Professional (AP) with Specialty exam. Learn more

How do I register for and write the exam(s)?

Visit the USGBC website for more information. To register for an example you need to create a free USGBC profile. Applicable exam fees are in U.S. dollars. You will receive an on-screen and email notification to confirm registration is complete. Correspondence will include a link to Prometric Testing Centers’ online scheduling system where you may register for your exam.

You may choose the location, date and time that is convenient for you, up to three months in advance. The exact address of the Prometric test center in your city/province can be found on the Prometric website. You can find a step-by-step guide to the exam applications in the LEED v4 candidate exam handbooks which are available as free downloads from the USGBC website.

You can now also take the LEED Green Associate and LEED AP with Specialty exams online. More information can be found on the USGBC website. Note that if you have already scheduled your exam at a Prometric test centre and wish to change the delivery method to the online exam, you must first cancel your original appointment by visiting prometric.com/gbci before scheduling your online exam.

How are the LEED v4 exams different from the LEED 2009 exams?

The LEED v4 exams includes content focused on Task Domains necessary to perform LEED safely and effectively, and Knowledge Domains that reflect the rating systems’ credit categories. Knowledge Domains include concepts such as LEED Process, Integrative Strategies, LEED credit categories, Project Surroundings and Public Outreach. Exam candidates should also be familiar with concepts relating to LEED Project and Team Coordination, LEED Certification Processes, Analyses Required for LEED Credits, and Advocacy and Education for Adoption for LEED Rating Systems. You can find more information about these updates in the applicable LEED v4 exam handbooks.

Do CAGBC members receive discounts on the exams?

Yes. CAGBC Corporate members are eligible for member pricing on LEED Professional Exams. To receive the member discount, call USGBC customer service at +1-202-742-3792 prior to scheduling an exam. The USGBC will verify your membership status, and will to confirm your credential account information, your company name and company member ID number. 

Do I need to maintain my LEED Credential?

Yes, all LEED Credential holders must maintain their status by earning Continuing Education (CE) hours every two years, reporting those hours, and paying their maintenance fee on their USGBC accounts. We recommend you read the Credential Maintenance Program Guide located on the USGBC website for more information.

Low Carbon Training Foundations Course 

How and when can I register for the Low Carbon Training Foundations course?

You can register for the Low Carbon Training Foundations course until the end of March, 2024. Just visit lowcarbontraining.ca/cagbc-low-carbon-training-foundations-course/ to learn more and register.

What if I have a user account in the online learning system already?

When you register and your username (email you signed up with) already exists in the online learning system and you are logged out of your account, you must log in (using the email you signed up with as username and entering your password) by using the log in button in the top right corner of the screen. You then see a pop up that has the key name (“Training”) already populated. Please click on “Enroll.” Next, go to “My Courses” to find your “Eligibility Survey” and fill it out.

Is training available in French?

Yes, the Low Carbon Training Foundations course is available in online, on-demand format in French – click here to register and begin in French.

Is there a deadline to register for the course?

The courses will be free for eligible participants until the end of March 2024. The deadline to register is end of day March 29, 2024. Participants have only until 11:59pm March 31, 2024, to complete all modules. If you have not successfully completed the course by that time, you will not be able to receive your certificate of completion. After March 31, 2024, the course will be closed for a period of evaluation which will inform how we offer the course in future.

Who is eligible to enroll?

To be eligible to participate in any of the courses within the Low Carbon Training Program, including CAGBC’s Low Carbon Training Foundations course, participants must: 

  • be legally authorized to work under relevant provincial and federal laws and regulations; and also
  • be Canadian citizens or permanent residents or have refugee status in Canada. 

How does registration work?

Registration requires three (3) steps:

Step 1: click on this link and you should be taken to a registration form. If you are asked to provide a “Key Name” please insert the name “Training” and submit: then you will be taken to the registration form. Fill out the registration form, including all required fields, and click on “Sign Up.”

Step 2: you will then be asked to accept the Terms and Conditions. After accepting the Terms and Conditions, you will arrive in your Dashboard (https://lowcarbontraining.myabsorb.ca/#/dashboard).

Step 3: within your Dashboard you should click on “My Courses” and complete the “Eligibility Survey.” (You will also receive an email notification asking you to complete the “Eligibility Survey.”) If you satisfy the eligibility requirements for the course, you will then be enrolled in the Low Carbon Training Foundations course and you receive an email confirmation of enrollment. You can go back to “My Courses” and click “Start” to begin the Low Carbon Training Foundations course.  

If you require assistance or have questions about the registration process, please contact us at projects@cagbc.org

I have logged out of my Dashboard: how do I get back in again?

Registration requires three (3) steps:

We recommend you save this login webpage as a bookmark for quick and handy use: https://lowcarbontraining.myabsorb.ca. On that webpage, enter the same username and password that you created at the time of registration. Once you are logged in, click on “My Courses” or ‘’Resume’’ to resume your training

How long do I have access to the on-demand Low Carbon Training Foundations course?

The Low Carbon Training Foundations course will only be available for free until March 31, 2024. If you do not fully complete the course on or before March 31, 2024, you will not be able to receive your certificate of completion. After that date, the course will be closed for a period of evaluation which will inform how we offer the course in the future.

I successfully finished the course. Where can I download my Certificate of Completion?

Once you have completed all the modules in the course, you will be able to download your Certificate of Completion in your Transcript. To find your Transcript, click on the menu icon in the top right corner of your Dashboard (sometimes called the “hamburger” icon).

For quick access, your certificate will also appear unlocked in the section to righthand side of the list of modules when you are in Low Carbon Training Foundations Course.

Why are some modules locked?

You must complete modules in the order they appear. For example, Module 2 will not unlock until you have successfully completed Module 1. Click on “Enroll” and from there you can go to the next module you need to complete, and click “Start” to begin.

How do I return from a lesson to my Low Carbon Training Foundations course to see the entire list of all modules?

There is an “X” on the top right corner of your lesson tab next to the title of the module. You may click that “X” to close the module and return to your Low Carbon Training Foundations course to see the list of all modules. Closing the lesson content takes you back to where you launched it from.

Do I need additional resources to complete the Low Carbon Training Foundations course?

No, you do not need additional resources. Everything you need is linked within the module contents. There is also a glossary of terms and definitions that you can access under the “Resources” tile on your Dashboard anytime during the training.

Quick access to resources is also available in the righthand side panel of your Low Carbon Training Foundations course, where you see the list of all modules.

How do I view a module I have already started?

Select the Resume Button on your Dashboard to continue the module you had begun.

Alternatively, you can select the My Courses Tile which can direct to your outstanding modules within the Low Carbon Training Foundations course.

Where can I view messages in the Dashboard?

Messages are displayed to you in the header at the top of your Dashboard and also within your Profile. To navigate to your Profile, select the icon that looks like person’s head in silhouette in the header and then select the Messages tab.

I want to change the language used to navigate in my Dashboard – how do I do that?

On the bottom left of your Dashboard hover over the icon that looks like a small globe. Clicking on this globe icon will provide you with the language options.

I need technical assistance with my Dashboard – where do I go?

Click on the “Need Help” tile on your Dashboard home to be directed to the email address linked to it. Email your questions to get assistance. If that does not work, please email your questions to projects@cagbc.org, and include a detailed description of the situation you need help with.

Do you offer low-carbon training courses designed specifically for particular professional groups and areas of specialization?

Yes, CAGBC’s national partners are offering Low Carbon Training Program courses designed for key professional groups, including architects; building owners, operators, and managers; construction professionals; engineers; and real estate professionals. You can find information about these courses and links to register by visiting LowCarbonTraining.ca/training These courses are free until the end of March 2024. Register now.

Does CAGBC offer additional courses and programming on green building and low-carbon building?

Yes, CAGBC offers events, educational courses, and training that can help expand your knowledge of the green building sector and further your career and professional development. These opportunities are connected to the same Dashboard you use for your Low Carbon Training Foundations course. Simply click on “CAGBC Catalogue” within your dashboard. You can also see a list of our upcoming CAGBC signature events on our event calendar here.