Terms and Conditions

The following terms and conditions apply to all CAGBC events, workshops, webinars, and purchases made through the store, including on-demand online courses, electronic, and printed materials, or through other associated event-specific registration sites.

CAGBC rescheduling, relocating or cancelling events 

On occasion, an event may need to be rescheduled, relocated, or cancelled by the CAGBC. We will endeavour to provide five business days’ notice if this happens. Tickets are fully transferable and will apply to the rescheduled event. See below for further terms and conditions.

Education Cancellation Policy

Live Webinars

Up to 3 business days before the event: Full refund.

2 business days and less: No refund. No refund will be issued to “no shows.” An alternate can attend with advance notice to CAGBC.

Private Workshops

Cancellation to be indicated on individual contract.

On-Demand Education Courses

No cancellation or refund possible.

Shopping Policy

Electronic Materials

Electronic (PDF) documents are downloaded and accessible immediately upon payment through the My Resources section of My CAGBC. Note: This excludes materials provided as part of a course. The document will be available for a period of 12 months from the date of posting. You may download the document as a PDF to your personal computer. NOTE: LEED® Reference Guides are non-printable and are meant for personal use only.

Payment Policy

Payment accepted by:

  • Credit card, MasterCard or Visa. The “Canada Green Building Council” will appear as the vendor on credit card statements.
  • Payment by cheque can be accepted on orders totalling more than $1000 CDN + tax. If payment relates to a course, payment must be received before the course start date.

If payment relates to a course, payment must be received before the course start date. If payment relates to store item(s) purchase, payment must be received before electronic access is given or before the item is shipped.