At CaGBC and GBCI Canada, we continue to support your work while we face the impacts of COVID-19 together. While we find ourselves in extraordinary circumstances, our team is still working, and remains committed to providing quality certification reviews and support for all your LEED questions.
To help you navigate some of the challenges project teams at facing at this time, we’ve made a list of the top customer service-related questions and answers. Of course, should you have a question that is not addressed here, please feel free to contact us at LEED Coach Canada.
As always, we are here to help.
Q. We can’t provide our review resubmittal on time due to COVID-19. Can we get an extension?
A. Contact LEED Coach Canada, sharing your project number and circumstance, and we will be glad to help.
Q. Our LEED Canada project’s construction site has been shut down by provincial order due to COVID-19. We are concerned we will not be able to complete construction and submit on time to meet the LEED Canada sunset deadline of October 31, 2022. Can we get an extension?
A. At this time it is unknown how long the site closures will be in effect. Once construction restarts, contact LEED Coach Canada if you still have concerns your project will be unable to meet the submittal deadline; please share your project number and the circumstances your project has faced.
Q: I am concerned that COVID-19 will impact performance reporting for my LEED O+M project. What should I do?
A. Reduced occupancy may impact building data and scores. We will work with each team regarding their performance period questions. Please feel free to contact LEED Coach Canada, sharing your project number and circumstance. When submitting for review, include a narrative explaining the drop in occupancy and what actions were taken as a result, as well as a copy of any correspondence with our staff on your project’s situation.
Q. I have updated my cleaning strategies in response to COVID-19. Will this impact my certification?
A. Every project should feel confident in taking measures to provide a safe and healthy environment. Our LEED technical team is available to help you understand how each choice connects to your LEED certification. Please feel free to contact LEED Coach Canada, sharing your project number and specific circumstances or questions.
Q: Can I pay my LEED project’s certification fees by electronic bank transfer?
A. Yes, please contact LEED Coach Canada and we’ll provide instructions for setting up your company to make payments by electronic bank transfer rather than by cheque.