Terms and Conditions

The following terms and conditions apply to all CaGBC events, workshops, webinars and purchases made through the Education Store, including On-Demand online courses, electronic, and printed materials, or through other associated event-specific registration sites.

CaGBC rescheduling, relocating or cancelling events

On occasion, an event may need to be rescheduled, relocated or cancelled by the CaGBC. Should this happen, we will endeavor to provide five business days’ notice. Tickets are fully transferable and will apply to the rescheduled event. See below for further terms and conditions.

Note: We will use the email address you provided during registration to advise you of any updates regarding the event. Please ensure you check for messages 24 hours prior to the event delivery date.

Novel coronavirus (COVID-19) and CaGBC events

The CaGBC is committed to providing a safe and healthy space for all participants, speakers, attendees, exhibitors and partners at any of our events. The Public Health Agency of Canada (PHAC) is actively monitoring the COVID-19 situation globally, and at present time, many Canadian jurisdictions have declared a state of emergency. Based on guidance from PHAC and other public health agencies, CaGBC is postponing Building Lasting Change until later this year and transitioning events to video conferencing and online offerings where possible.

Learn more about CaGBC’s response to COVID-19 here:
Being Resilient in the Face of COVID-19

 

Regional Event Cancellation Policy

  1. All cancellation requests must be submitted in writing to eventinfo@cagbc.org.
  2. Full refunds for delegates will be granted five business days in advance of a rescheduled event date with no exceptions.
  3. You may request to transfer your registration to another person by emailing eventinfo@cagbc.org.

Building Lasting Change Delegate Cancellation Policy

  1. All cancellation requests must be submitted in writing to eventinfo@cagbc.org.
  2. Full refunds for full delegate, one day delegate passes, international program delegates, and student/EGP passes will be granted to cancellations received on or before March 31, 2020.
  3. Partial refunds (50%) will be granted to cancellations received between April 1 and April 24, 2020. Please note, a $150 administration fee will be applied.
  4. No refunds will be available for cancellations received after April 24, 2020. You may request to transfer your registration to another person by emailing eventinfo@cagbc.org.
 

Education Cancellation Policy

Ten days or more: An administration fee of $40+ applicable taxes for cancelled or transferred courses will apply. Please contact CaGBC Education for details. Note: An administration fee will not be applied to cancelled or transferred breakfast sessions or lunch and learns cancelled more than ten days prior to event delivery date.

Between 5 and 9 business days before the event: 50% of course cost will be refunded. An alternate can be sent in place of registered attendee. Attendee may transfer to a future session; an administrative transfer fee will apply.

5 business days or less: No refund. No refund will be issued to “no shows”. An alternate can be sent in place of registered attendee. Attendee may transfer to a future session; an administrative transfer fee will apply.

Live Webinars

Up to 3 business days before the event: Full refund.

2 business days and less: No refund. No refund will be issued to “no shows”. An alternate can attend.

Private Workshops

Cancellation to be indicated on individual contract.

On-Demand

No cancellation or refund possible.

 

Refund Policy

Printed Materials

All printed copies of LEED® reference packages and green building publications purchased must be returned complete and in pristine condition for a refund. We reserve the right to refuse any refund.

Reference packages may be returned for a full refund within 30 days from the date of purchase. Refunds will be made in the original form of payment – credit card or cheque.

Shipping and handling charges are non-refundable.

Electronic Materials

Electronic documents are non-refundable.

 

Shopping Policy

Printed Materials

Weekly orders of printed materials are sent to our printers every Friday to be processed. Materials are shipped the following Monday and delivered within 10 business days of payment.

If the standard delivery timeframe has passed and you have still not received your order, please contact CaGBC Customer Service with your name, order number and details for further assistance.

Electronic Materials

Electronic (PDF) documents are downloaded and accessible immediately upon payment through the My Resources section of My CaGBC. Note: This excludes materials provided as part of a course.

The document will be available for a period of 12 months from the date of posting. You may download the document as a PDF to your personal computer.

NOTE: LEED® Reference Guides are non-printable and are meant for personal use only.

 

Payment Policy

Payment accepted by:

  • Credit card, MasterCard or Visa. The “Canada Green Building Council” will appear as the vendor on credit card statements.
  • Payment by cheque can be accepted on orders totalling more than $1000 CDN + tax. If payment relates to a course, payment must be received before the course start date.

If payment relates to a course, payment must be received before the course start date.

If payment relates to store item(s) purchase, payment must be received before electronic access is given or before the item is shipped.