The following terms and conditions apply to all CaGBC events, workshops, webinars and purchases made through the Education Store, including On-Demand online courses, electronic, and printed materials, or through other associated event-specific registration sites.
CaGBC rescheduling, relocating or cancelling events
On occasion, an event may need to be rescheduled, relocated or cancelled by the CaGBC. Should this happen, we will endeavor to provide five business days’ notice. Tickets are fully transferable and will apply to the rescheduled event. See below for further terms and conditions.
Note: We will use the email address you provided during registration to advise you of any updates regarding the event. Please ensure you check for messages 24 hours prior to the event delivery date.
Novel coronavirus (COVID-19) and CaGBC events
The CaGBC is committed to providing a safe and healthy space for all participants, speakers, attendees, exhibitors and partners at any of our events. The Public Health Agency of Canada (PHAC) is actively monitoring the COVID-19 situation globally, and at present time, many Canadian jurisdictions have declared a state of emergency. Based on guidance from PHAC and other public health agencies, CaGBC is postponing Building Lasting Change until later this year and transitioning events to video conferencing and online offerings where possible.
Learn more about CaGBC’s response to COVID-19 here:
Being Resilient in the Face of COVID-19
Regional Event Cancellation Policy
- All cancellation requests must be submitted in writing to eventinfo@cagbc.org.
- Full refunds for delegates will be granted five business days in advance of a rescheduled event date with no exceptions.
- You may request to transfer your registration to another person by emailing eventinfo@cagbc.org.
Building Lasting Change Delegate Cancellation Policy
- All cancellation requests must be submitted in writing to eventinfo@cagbc.org.
- Full refunds for full delegate, one day delegate passes, international program delegates, and student/EGP passes will be granted to cancellations received on or before 60 business days prior to the first day of the event.
- Partial refunds (50%) will be granted to cancellations received between 59 business days and 30 business days prior to the first day of the event. Please note, a $150 administration fee will be applied.
- No refunds will be available for cancellations received less than 30 business days prior to the first day of the event.
- Until further notice, all purchased tickets are fully transferable to another person by emailing eventinfo@cagbc.org.