The following terms and conditions apply to all CaGBC workshops, webinars and purchases made through the Education Store, including on demand online courses, electronic and printed materials.


In Class Workshops:

  • Between 5 and 9 business days  before the event 50% of course cost will be refunded
    • An alternate can be sent in someone’s place
  • 5 business days and less no refund
    • An alternate can be sent in someone’s place
    • No refund will be issued to “no shows”

Private Workshops:

  • Cancellation to be indicated on individual contract

Live Webinars:

  • Up to 3 business days before the event full refund
  • 2 business days and less no refund
    • An alternate can attend
    • No refund will be issued to “no shows”

On-Demand Courses (self-directed):

  • No cancellation possible
  • Access will be provided for three (3) months

CaGBC Rescheduling, relocating or cancelling events:

On occasion a scheduled event may need to be rescheduled, relocated or cancelled by the CaGBC; should this happen:

  • We will endeavor to provide five business days notice
  • If applicable, you will be offered a place at a subsequent workshop
  • Or, you can request a full refund

Printed Materials:

  • All printed copies of LEED® reference packages and green building publications purchased must be returned complete and in pristine condition for a refund. We reserve the right to refuse any refund.
  • Reference packages may be returned for a full refund within 30 days from the date of purchase. Refunds will be made in the original form of payment – credit card or cheque.
  • Shipping and handling charges are non-refundable.

Electronic Materials:

  • Electronic documents are non-refundable.


Printed Materials

  • Weekly orders of printed materials are sent to our printers every Friday to be processed. Materials are shipped the following Monday and delivered within  10 business days of payment.
  • If the standard delivery timeframe has passed, and you have still not received your order, please contact CaGBC Customer Service at info@cagbc.org with your name, order number and details for further assistance

Electronic Materials

  • Electronic (PDF) documents are downloaded and accessible immediately, upon payment, through the My Resources section of My CaGBC.
  • The document will be available for a period of 12 months from the date of posting.  You may download the document as a PDF to your personal computer.
  • PLEASE NOTE: the LEED® Reference Guides are non-printable and meant for personal use only.


Payment accepted by credit card; MasterCard or Visa. The Canada Green Building Council will appear as the vendor on credit card statements.

Payment by cheque can be accepted on orders totalling more than $1000 Cdn + tax

  • If payment relates to a course, payment must be received before the course start date
  • If payment relates to store item(s) purchase, payment must be received before electronic access is given or before the item is shipped