The Canada Green Building Council (CaGBC) is the country’s foremost national expert and advocate for green and sustainable buildings. As the voice of the industry in Canada, we work to affect change at all levels of the building industry, toward the goal of Every Building Greener. We are seeking a dynamic professional as:

Certification Coordinator – Green Building Programs (Bilingual)

Vancouver or Ottawa
1 year fixed term agreement

 

As a customer-focused person, your practical customer service experience, proactive approach, and comfort with being the first line of support, will help clients and stakeholders deepen their relationship with CaGBC and its affiliate organization, Green Business Certification Inc. Canada (GBCI CA), to drive program and product awareness. 

JOB PURPOSE

Under the direction of the Sr Manager, Green Building Program, the Certification Coordinator is responsible for supporting the client and customer service needs of the organization in a professional, timely manner and in alignment with the business activities of the Green Building Program and corporate strategies. The position facilitates communication between clients and LEED reviewers, providing excellent customer service as well as processing certification submissions through various platforms and tools, ensuring efficient and timely workflow, and accurate, detailed project tracking.

KEY RESPONSIBILITIES

Client Services

  • Respond to client and general inquires by phone, email (generic inboxes as assigned) and website inquiries.
  • Maintain lines of communication and understanding of timelines, and review milestones between staff, clients and third parties.
  • Respond to client inquiries in a professional and timely manner, with thoughtful and accurate technical guidance, including adding in responses from reviewers as necessary and notifying peers of tasks.

Team Support

  • Ensure project submissions are complete, properly recorded in the central database and accurately maintained and recorded as they progress through the review stages.
  • Compile certification reports through the retrieval of data and documentation for LEED and other standards.
  • Enter questions and client information, and triage to peers, technical customer service inquiries within a database management system.
  • Adhere to communication procedures, certification guidelines and policies to ensure consistent delivery of the certification program.
  • Strive for continuous improvement within the LEED Program, including suggesting improvements to processes and tools to improve client experience and internal efficiency.

Other Responsibilities

  • Perform related responsibilities and duties as assigned by your supervisor. 

NOTE: This job description highlights the general nature and level of the assignments required by this position.  This is not a completely exhaustive list of responsibilities; additional duties will be assigned. 

EDUCATION AND EXPERIENCE

  • Undergraduate degree or Post-secondary Diploma (3 year) in a related area with ~2 years' work experience; or an equivalent combination of education and customer service experience.
  • Designation an asset

SKILLS

  • Demonstrated verbal, interpersonal and written communication skills and the ability to answer questions and solve problems. 
  • Excellent project coordination and organizational skills, including the ability to multi-task and manage numerous tasks concurrently. 
  • Strong administration and customer service skills.  
  • Strong computer skills including: Office 365 and database applications. Prior experience with CRM systems is beneficial. Practical knowledge of iMIS systems are definite assets. 
  • Must be bilingual (French/English, written and oral)

PERSONAL ATTRIBUTES

  • Good judgement, relationship-building skills, and fully capable of working in a team-oriented, virtual environment. 
  • Capacity to complete tasks in a self-directed manner. 
  • Familiarity with LEED and/or an interest in the environment, climate action or sustainable building. 
 

To Apply

Please forward a résumé and cover letter to recruitment@cagbc.org.

CaGBC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.