TERMS AND CONDITIONS

The following terms and conditions apply to all CaGBC workshops, webinars and purchases made through the Education Store, including on demand online courses, electronic and printed materials.

CANCELLATION AND REFUND POLICY

In Class Workshops:

  • Between 5 and 9 business days  before the event 50% of course cost will be refunded
    • An alternate can be sent in someone’s place
  • 5 business days and less no refund
    • An alternate can be sent in someone’s place
    • No refund will be issued to “no shows”

Private Workshops:

  • Cancellation to be indicated on individual contract

Live Webinars:

  • Up to 3 business days before the event full refund
  • 2 business days and less no refund
    • An alternate can attend
    • No refund will be issued to “no shows”

On-Demand Courses (self-directed):

  • No cancellation possible
  • Access will be provided for three (3) months

CaGBC Rescheduling, relocating or cancelling events:

On occasion a scheduled event may need to be rescheduled, relocated or cancelled by the CaGBC; should this happen:

  • We will endeavor to provide five business days notice
  • If applicable, you will be offered a place at a subsequent workshop
  • Or, you can request a full refund

Printed Materials:

  • All printed copies of LEED® reference packages and green building publications purchased must be returned complete and in pristine condition for a refund. We reserve the right to refuse any refund.
  • Reference packages may be returned for a full refund within 30 days from the date of purchase. Refunds will be made in the original form of payment – credit card or cheque.
  • Shipping and handling charges are non-refundable.

Electronic Materials:

  • Electronic documents are non-refundable.

SHIPPING POLICY

Printed Materials

  • Weekly orders of printed materials are sent to our printers every Friday to be processed. Materials are shipped the following Monday and delivered within  10 business days of payment.
  • If the standard delivery timeframe has passed, and you have still not received your order, please contact CaGBC Customer Service at info@cagbc.org with your name, order number and details for further assistance

Electronic Materials

  • Electronic (PDF) documents are downloaded and accessible immediately, upon payment, through the My Resources section of My CaGBC.
  • The document will be available for a period of 12 months from the date of posting.  You may download the document as a PDF to your personal computer.
  • PLEASE NOTE: the LEED® Reference Guides are non-printable and meant for personal use only.

PAYMENT POLICY

Payment accepted by credit card; MasterCard or Visa. The Canada Green Building Council will appear as the vendor on credit card statements.

Payment by cheque can be accepted on orders totalling more than $1000 Cdn + tax

  • If payment relates to a course, payment must be received before the course start date
  • If payment relates to store item(s) purchase, payment must be received before electronic access is given or before the item is shipped