The following terms and conditions apply to all CaGBC workshops, webinars and purchases made through the Education Store, including On Demand online courses, electronic, and printed materials.
Ten days or more: An administration fee for cancelled or transferred courses will apply. Please contact CaGBC Education for details. Note: An administration fee will not be applied to cancelled or transferred breakfast sessions or lunch and learns cancelled more than ten days prior to event delivery date.
Between 5 and 9 business days before the event: 50% of course cost will be refunded. An alternate can be sent in place of registered attendee.
5 business days or less: No refund. No refund will be issued to “no shows”. An alternate can be sent in place of registered attendee.
Up to 3 business days before the event: Full refund.
2 business days and less: No refund. No refund will be issued to “no shows”. An alternate can attend.
Cancellation to be indicated on individual contract.
No cancellation possible. Access will be provided for three (3) months.
Cancellation Policy for LEED® Strategic Practices Program
Six to ten business days prior to course start date: A non-refundable deposit of $50 plus applicable taxes will go into effect on a course-by-course purchase.
Six to ten business days prior to full-program start date: A non-refundable deposit of $100 plus applicable taxes will go into effect on a full-program purchase.
Five or less business days prior to course start date: No refund will be issued, but students can transfer their registration to an alternate person or to the next delivery of the course.
CaGBC Rescheduling, relocating or cancelling events
On occasion, a scheduled event may need to be rescheduled, relocated or cancelled by the CaGBC. Should this happen we will endeavor to provide five business days’ notice. If applicable, you will be offered a place at a subsequent workshop or you can request a full refund.
Note: We will use the email address used during registration to advise you of any updates regarding the event. Please ensure you check for messages 24 hours prior to the event delivery date.
All printed copies of LEED® reference packages and green building publications purchased must be returned complete and in pristine condition for a refund. We reserve the right to refuse any refund.
Reference packages may be returned for a full refund within 30 days from the date of purchase. Refunds will be made in the original form of payment – credit card or cheque.
Shipping and handling charges are non-refundable.
Electronic documents are non-refundable.
Weekly orders of printed materials are sent to our printers every Friday to be processed. Materials are shipped the following Monday and delivered within 10 business days of payment.
If the standard delivery timeframe has passed and you have still not received your order, please contact CaGBC Customer Service with your name, order number and details for further assistance.
Electronic (PDF) documents are downloaded and accessible immediately upon payment through the My Resources section of My CaGBC. Note: This excludes materials provided as part of a course.
The document will be available for a period of 12 months from the date of posting. You may download the document as a PDF to your personal computer.
NOTE: LEED® Reference Guides are non-printable and are meant for personal use only.
Payment accepted by:
- Credit card, MasterCard or Visa. The “Canada Green Building Council” will appear as the vendor on credit card statements.
- Payment by cheque can be accepted on orders totalling more than $1000 CDN + tax.
If payment relates to a course, payment must be received before the course start date.
If payment relates to store item(s) purchase, payment must be received before electronic access is given or before the item is shipped.